Membership Terms & Conditions

1Definitions of Membership

In these Terms & Conditions, the following capitalized terms shall hold specific contractual meanings:

• "Member / Purchaser": The individual or joint entities named in the Vacation Purchase Agreement whose enrollment has been officially registered and verified by HamiltonGarden.
• "Vacation Ownership Entitlement": The contractual right to occupy a designated studio apartment category for 7 nights annually over a 25-consecutive-year validity tenure.
• "Apartment Studio Unit": Furnished accommodation tailored for 2 adults and up to 2 children below 12 years of age, or 3 adults.
• "Vacation Purchase Agreement (VPA)": The principal written contract signed at the time of membership subscription, governing the member's rights, entitlements, and financial covenants.

2Booking Procedures & Seasonality (Red, White & Blue Tiers)

Holiday reservations are subject to availability and adhere strictly to the seasonality tier purchased under the VPA:

Reservation Confirmation: A reservation is only confirmed once the member receives an official electronic Guest Confirmation Voucher issued by the HamiltonGarden Concierge Desk with a unique reservation ID.

3Payment Schedules & Annual Subscription Charges (ASC/AMC)

Members agree to pay membership enrollment fees and recurring charges in accordance with their executed payment schedule:

• Annual Subscription Charges (ASC/AMC): Payable annually irrespective of whether the member avails of their holiday stay in that calendar year. ASC covers property maintenance, partner resort retention, resort audit costs, and concierge operations.
• Billing Timelines: ASC invoices are generated 30 days prior to the start of each membership anniversary year. Payment must be cleared prior to confirming any holiday reservation for that anniversary period.
• Goods & Services Tax (GST): All subscriptions, administrative fees, and ASC dues are subject to prevailing Government of India GST (currently 18%). Itemized tax invoices are issued digitally.
• Late Payments: Accounts in arrears beyond 60 days of the due date are temporarily suspended from reservation booking until all outstanding dues are resolved.

4Cancellation & No-Show Policies

Cancellation of confirmed resort vouchers must be communicated in writing to info@hamiltongardeninnsuites.com:

• 30+ Days Prior to Check-in: 100% of the vacation nights are credited back to the member's balance, subject to a nominal administrative cancellation fee.
• 15 to 29 Days Prior to Check-in: 50% of the vacation nights for that booking are debited, and 50% are credited back for future re-booking within the current membership cycle.
• Fewer than 14 Days or No-Show: 100% of the vacation nights for the reservation are forfeited, as the partner resort holds the suite exclusively for the member.

5Intellectual Property Rights

The names "HamiltonGarden Inn & Suites", the company crest, resort collateral, photography, website software, and promotional content are protected by registered trademark and copyright laws. No user or member may reproduce, scrape, mirror, or commercialize any brand assets without express written consent.

6Dispute Resolution & Jurisdiction (New Delhi, India)

Any disagreement, claim, or controversy arising out of or relating to this Agreement, membership rights, or services shall be governed in accordance with the substantive laws of India:

• Amicable Escalation: Parties shall first endeavor to resolve the grievance through mutual consultation with the Senior Grievance Desk within 30 business days.
• Arbitration: Failing amicable resolution, the dispute shall be referred to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed mutually or in accordance with law. The seat and venue of arbitration shall be New Delhi.
• Exclusive Legal Jurisdiction: Subject to the arbitration clause, the courts of competent jurisdiction at New Delhi, India shall have exclusive jurisdiction over all legal proceedings.