Our Privacy Commitment at a Glance
Key protections grounded in our statutory governanceWe value the trust of our vacation members and guests. HamiltonGarden Inn & Suites adheres to stringent Indian Information Technology laws and global privacy principles. We never sell, rent, or trade your personal data to third-party marketers.
Information Collection
We collect personal details essential for servicing your holiday membership, validating reservations, and executing the terms of your Vacation Purchase Agreement:
- Identity & Contact Data: Full legal name, date of birth, residential address, mobile telephone number, email address, and government-issued identification numbers (PAN, Passport, or Aadhaar for KYC compliance).
- Co-Traveler Information: Names, ages, and relationship details of family members or nominated guests accompanying the primary member on vacation stays.
- Booking & Stay History: Destination preferences, seasonal week choices (Red, White, or Blue tiers), dietary preferences, accessibility requirements, and stay records across partner resorts.
- Technical Identifiers: IP address, device specifications, browser type, and interaction cookies collected automatically when accessing our member portal.
Use of Personal Data
Your personal data is processed strictly for lawful operational, contractual, and service delivery purposes:
- Facilitating resort room allocations, issuing guest confirmation vouchers, and managing on-site concierge requests.
- Administering Annual Subscription Charges (ASC/AMC), membership renewals, and dispatching official GST tax invoices.
- Communicating priority booking windows, seasonal calendar updates, and exchange privileges.
- Complying with statutory reporting requirements established by hotel licensing authorities and the Government of India.
Payment Processing Security (Razorpay & Banking Gateways)
Online financial transactions on our portal are executed via certified Tier-1 payment aggregators, predominantly Razorpay Software Private Limited and scheduled commercial banking channels.
Security Infrastructure Highlights:
- 256-Bit SSL Encryption: All payment payload transmissions are encrypted end-to-end using TLS 1.3 cryptographic protocols.
- PCI-DSS Level 1 Compliance: HamiltonGarden does not store, view, or retain your raw card number, expiry date, or CVV/CVC security codes on our servers.
- Tokenization & 3D Secure: Credit/debit card transactions leverage RBI-mandated tokenization and two-factor SMS OTP / biometric verification.
Third-Party Sharing & Hotel Partners
We share limited guest particulars only with vetted external entities under strict data confidentiality agreements:
- Affiliated Resorts & Hotels: Guest names and check-in schedules transmitted to property managers strictly for check-in identification and stay fulfillment.
- International Exchange Networks: Member profile verification transmitted to international timeshare/exchange partners upon authorized exchange requests.
- Statutory Authorities: Disclosures mandated by court orders, lawful regulatory investigations, or tax authorities under Indian jurisdiction.
Data Subject Rights & Access Controls
Under applicable Indian data protection frameworks (including the Digital Personal Data Protection Act), members hold the following recognized entitlements:
- Right to Review: Request an itemized summary of personal data held within our member archives.
- Right to Rectification: Request prompt correction of outdated contact or co-traveler records.
- Right to Erasure: Request data deletion subject to statutory accounting and tax retention periods.
- Right to Restrict Marketing: Opt out of promotional newsletters while retaining vital booking confirmation notices.
Grievance Officer & Privacy Queries
For questions concerning this Privacy Policy, data subject requests, or to report an information security concern, please contact our dedicated Data Protection Officer: